Returns & Refunds Policy

At New Star Foodservice, we stand behind the quality of our culinary tools and equipment. If you are not completely satisfied with your purchase, you may return unused items in their original packaging within 30 days of delivery.

1

Initiate Your Request

Contact our customer support team with your order number and the specific items you wish to return to receive a Return Merchandise Authorization (RMA).

2

Prepare the Package

Securely pack the unused foodservice products in their original manufacturer packaging, ensuring all manuals and accessories are included to avoid restocking fees.

3

Ship to Our Warehouse

Affix the provided shipping label or use a traceable carrier to send your package to our distribution center for inspection.

4

Receive Your Refund

Once our quality control team verifies the condition of the items, a refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing