Frequently Asked Questions
Everything you need to know about our professional-grade kitchenware and service standards.
What is the standard shipping timeframe for commercial orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location, though expedited options are available for urgent restaurant needs.
Do you offer bulk discounts for large-scale foodservice establishments?
Yes, we provide tiered pricing for high-volume orders. Please contact our sales team directly with your equipment list to receive a customized quote for your commercial kitchen.
What is your return policy for kitchen supplies and equipment?
We accept returns on unused items in their original packaging within 30 days of delivery. Please note that for hygiene and safety reasons, products that have been used in food preparation cannot be returned.
Are New Star Foodservice products NSF certified?
Many of our products are NSF certified to meet strict public health standards. You can find the NSF logo and certification details on the specific product pages under the specifications section.
How do I track my shipment?
Once your order has been dispatched, you will receive an automated email containing your tracking number and a link to the carrier's portal to monitor your delivery status in real-time.
What payment methods do you accept for business accounts?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and for established commercial accounts, we can offer net-term invoicing subject to credit approval.